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Transforming with Jasmine

CLIENT TERMS AND CONDITIONS

Please read these terms and conditions which apply to the provision of my professional services. By making an appointment, you are agreeing to the following terms and conditions. If you are unable or unwilling to agree to these terms and conditions, then you should not book an appointment or continue with your course of therapy.

FREE INITIAL CONSULTATION

You may be offered a free 30 minute online or phone call initial consultation. No therapy will be provided during the consultation.

The purpose of this initial consultation is for us to get to know each other and for you to ask any question as to my therapy method and protocol. During these calls, estimates of the number of sessions required to deal with your presenting issue are given on the basis of the information presented at that time. Estimates are only rough guidelines and are subject to change.

BOOKING & PAYMENT

In-person sessions: payment for in-person sessions must be made at least 48 hours prior to the first session. No refunds will be issued for cancellations within 48 hours of the session appointment.

Online sessions: payment for online sessions must be made at least 24 hours before the scheduled session start time. Where payment is not received 24 hours before your session, the session will be canceled and may be offered to someone else. It is your responsibility to pay the session fees before each scheduled session in order to confirm the appointment booking.

Please make a direct bank transfer or visit my website at www.therapyandcoachingwithjasmine.com to book and pay the agreed program.

CANCELLATION, RESCHEDULING & REFUNDS

Cancellation & rescheduling

If you need to cancel or re-schedule a session, please provide as much notice as possible. Notification must be made via email or phone call at least 48 hours prior to an in-person session or 24 hours for an online session.

Refunds

No refunds will be issued for cancellations within 48 hours of in-person sessions or 24 hours of online sessions.

Session fees are for my time and professional expertise and are not a guarantee of a successful outcome. Therefore, no refunds will be given for any sessions where you have attended and paid for the session.

Where a discount package or therapy program has been booked and paid for in advance, if you choose to discontinue your therapy process before attending all the sessions, a pro rata refund will be issued after deduction of the full standard session fee for any sessions you have attended.

Session Fees

All professional fees will be disclosed to you prior to booking. My professional fees are subject to review and may increase from time to time. You will always receive confirmation of the professional fees before booking.

Payment Methods

Payment may be made online via bank transfer, credit/debit card or Stripe. Cheques or cash will not be accepted without prior agreement.

CONTACT BETWEEN SESSIONS

Any contact between sessions will be by email (or WhatsApp for certain clients) during office hours only (from 10am to 6pm from Monday to Friday and from 2pm to 6pm on Saturdays). Any messages received outside of these hours will be dealt with during office hours only.

MEDICAL OR PSYCHOLOGICAL CONDITIONS

I may ask questions about your medical history to establish any contra-indications to treatment. This will also help to assess whether your health is affecting (or being affected by) the therapeutic goals you wish to achieve. Please update me of any medical changes during your course of therapy, or if you are returning to therapy after a period of absence.

If you are receiving care or treatment from any medical, healthcare or therapy practitioner, e.g. GP, Psychologist, Psychiatrist or Counsellor, you may be asked to seek their permission before any therapy sessions can commence.

Please note that I will be unable to offer my professional services if you suffer from epilepsy or any form of psychosis.

AGE RESTRICTIONS

You must be at least 18 years old to participate in online sessions. Clients under the age of 18 years old must be accompanied by a parent or guardian and will be seen preferably in-person.

ATTENDING YOUR SESSIONS

Please ensure that you are available at your session start time. If you are running late, please let me know as soon as possible. I will do my best to make a full session available. However, as the ability to do this will depend on bookings after your session, this cannot be guaranteed.

HYPNOTHERAPY RECORDINGS

Hypnotherapy recordings should not be listened to whilst driving, operating machinery, or undertaking any other activity where concentration is required. Any recording provided is for your personal use only and must not be shared, lent, copied, or sold under any circumstances.

OUTCOME OF SESSIONS

The agreement to work on the issues presented by you in no way implies or guarantees the resolution of your presenting issue(s). No outcome can or will be guaranteed. However, I will always endeavor to use my best efforts and skills to work towards your goals and intended outcomes.

To be entitled for extra sessions at no extra cost when you have paid certain packages, you should not be under the influence of any toxic substances and you should be committed to your healing and coaching journey. Furthermore, if I had initially recommended the 6 month plan for you, then the extra session offer in the 3-month package will not apply for you.

STANDARDS OF BEHAVIOUR

During the course of any therapy sessions, I will treat you with respect and not abuse the trust you place in me. I will always use best practice in our mutual interest. In return, you undertake not to harm yourself, or any other person, including me, or any property belonging to either me or any other person.

You agree not to attend sessions under the influence of alcohol or recreational drugs, except those medications which have been prescribed by your doctor. If you do attend any sessions under the influence of alcohol or recreational drugs, or demonstrate violent or abusive behaviour, I will cancel the session and may refuse to see you for any further sessions without refunding any payment already made.

CONFIDENTIALITY

All contact, including sessions, telephone conversations, and emails, will be conducted in confidence and may be recorded. Prior to any recording, your agreement will be sought. All recordings, conversations, and notes will remain confidential, except in the following circumstances:

1.  Where you give permission for confidentiality to be broken

2.  Where I am compelled by a court of law

3.  Where the information is of a nature that confidentiality cannot be maintained, for example:

    •  The possibility of harm to yourself or others exists

    •  In cases of fraud or crime

    •  When minors (under 18 years old) are involved

4.  Where a referring GP or other healthcare professional requires a report. A copy of the report will be available on request.

LIABILITY & INDEMNITY

Under no circumstances will Yasmina Nagnoug Mejai be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the advice or information provided to you during professional services provided by Yasmina Nagnoug Mejai. In addition, you agree to defend, indemnify, and hold Yasmina Nagnoug Mejai harmless from and against any and all claims, losses, liabilities, damages and expenses (including legal fees) arising out of your participation in the professional services.

GOVERNING LAW

These terms and conditions and any other matters arising out of or in relation to these terms, shall be governed by and construed in accordance with the laws of the UAE. You agree to submit to the exclusive jurisdiction of the Emirati courts to settle any dispute which may arise out of or in connection with these terms and conditions.

TERMS AND CONDITIONS UPDATES

These terms and conditions are subject to revisions without notice. Please familiarize yourself with any amendments if you have re-started therapy with me after a long period of absence.

DATA PROTECTION

For my services, your personal data is collected, processed, used and stored in accordance with the following privacy policy (see my privacy policy form on my website). By booking an appointment, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not book an appointment. The terms of this Privacy Policy may change from time to time without prior notice to you, so please check my website periodically for any changes.

CONCERNS & COMPLAINTS

If you have a concern or complaint regarding your therapy, please discuss this with myself in the first instance and I will endeavor to resolve the issue.

STATEMENTS OF UNDERSTANDING

By signing the Client Agreement, you agree to abide by the terms and conditions of the Client Agreement. You also agree with the statements below:

I confirm that I have been advised by Yasmina Nagnoug Mejai of the scope of the therapies and coaching programs that she provides and give my full consent to receiving therapy and coaching sessions from Yasmina Nagnoug Mejai.

I understand that results may vary from person to person and the agreement by Yasmina Nagnoug Mejai to work on the issues or problems presented by me, using whatever therapies and coaching methods are appropriate to my situation, in no way implies or guarantees the resolution of any presenting problems or issues.

I understand that RTT, RTC, hypnotherapy or any other therapy or information provided by Yasmina Nagnoug Mejai either in person or via telephone, email or internet, is not a replacement or substitute for medical, psychological or psychiatric treatment. If I have any doubts or concerns about my health, I will seek advice from an appropriate qualified healthcare professional.

I declare that, if advised by Yasmina Nagnoug Mejai prior to or following any therapy and/or coaching sessions, to seek medical approval, I will consult with my GP, hospital consultant and/or other healthcare professional and gain the appropriate written approval for Yasmina Nagnoug Mejai prior to the next therapy or coaching session.

I have been advised that I am free to terminate any or all sessions at any time.

I understand that my level of motivation is vital in the therapy and/or coaching process, and I agree to participate to the best of my ability at all times, including making reasonable use of therapeutic suggestions and/or coaching techniques during and between sessions, as well as listening to audio recordings and/or carrying out other therapeutic or coaching tasks as appropriate.

I have accurately and truthfully answered any questions and provided background information during the initial consultation and /or first therapy or coaching session and will continue to do so during any subsequent therapy and/or coaching sessions.

SIGNATURE

By signing this form, I consent that Yasmina Nagnoug Mejai may release information to a specific individual or agency if it has been determined that a vulnerable person (child or elder) is at risk; if I, as a client, am in imminent danger to myself or others; or if a subpoena of records has been requested.

I also understand that, at any time, Yasmina Nagnoug Mejai may discuss aspects of my case with other colleagues keeping my full name and identity completely confidential unless I have been given permission otherwise.

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